{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbankhu.esme-it.at\/?page_id=665"},"modified":"2024-10-14T10:13:40","modified_gmt":"2024-10-14T08:13:40","slug":"beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/vakifbankhu.esme-it.at\/tr\/beschwerdemanagement\/","title":{"rendered":"Beschwerdemanagement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a53f440 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a53f440\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f263a85\" data-id=\"f263a85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-decb689 elementor-widget elementor-widget-heading\" data-id=\"decb689\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u015eik\u00e2yet y\u00f6netimi \n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdeac63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bdeac63\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-151579a\" data-id=\"151579a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e774ad5 elementor-widget elementor-widget-text-editor\" data-id=\"e774ad5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vak\u0131fBank, m\u00fc\u015fterilerine ve i\u015f ortaklar\u0131na her zaman m\u00fcmk\u00fcn olan en iyi hizmeti sunmak i\u00e7in \u00e7al\u0131\u015fmaktad\u0131r.<br \/>\u00c7\u00fcnk\u00fc memnuniyetinize de\u011fer veriyoruz. Ancak sizi hizmetimizle ikna edemezsek, l\u00fctfen neleri geli\u015ftirebilece\u011fimizi bize bildirin. <br \/>\u015eikayetlerinizi \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla iletme se\u00e7ene\u011finiz bulunmaktad\u0131r. \u015eikayetin al\u0131nd\u0131\u011f\u0131 kabul edilecek ve m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede ele al\u0131nacakt\u0131r. <br \/>L\u00fctfen \u015fikayet formunu kullan\u0131n (a\u015fa\u011f\u0131ya bak\u0131n) veya bize bir e-posta g\u00f6nderin: <a href=\"https:\/\/www.vakifbank.at\/en\/anliegen@vakifbank.eu\/\">anliegen@vakifbank.eu<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16101c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16101c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ef63d05\" data-id=\"ef63d05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f51af8c elementor-widget elementor-widget-heading\" data-id=\"f51af8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0130leti\u015fim formu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed5767 elementor-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"1ed5767\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"665\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1ed5767\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u0130lk isim\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Maksimum\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ff449f2 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ff449f2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSoyad\u0131 \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ff449f2]\" id=\"form-field-field_ff449f2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Mustermann\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-posta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"max@mustermann.hu\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_b376369 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b376369\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefon numaras\u0131\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_b376369]\" id=\"form-field-field_b376369\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+36 123 456 789\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Yaln\u0131zca say\u0131lar ve telefon karakterleri (#, -, *, vb.) kabul edilir.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6ff1458 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6ff1458\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t Temay\u0131 Se\u00e7in \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6ff1458]\" id=\"form-field-field_6ff1458\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"FINANCING\">F\u0130NANSMAN<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ACCOUNTS\/CARDS\">HESAPLAR\/KARTLAR<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SAVINGS\">TASARRUF<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ONLINE BANKING\">ONLINE BANKACILIK<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MISCELLANEOUS\">MUHTEL\u0130F<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_980df52 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_980df52\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBelge depolama\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_980df52][]\" id=\"form-field-field_980df52\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"16\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-6ed25c0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-6ed25c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesaj\u0131n\u0131z\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[6ed25c0]\" id=\"form-field-6ed25c0\" rows=\"4\" placeholder=\"Mesaj\u0131n\u0131z\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_c83422e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83422e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tGizlilik Politikas\u0131\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_c83422e]\" id=\"form-field-field_c83422e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_c83422e\"><a href=\"\/datenschutzerklarung\/\" target=\"_blank\">Gizlilik Politikas\u0131<\/a>  okundu ve kabul edildi<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">G\u00f6nder<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"tr\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4068b2d elementor-widget elementor-widget-text-editor\" data-id=\"4068b2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tBildiriminizi g\u00f6ndermenize ra\u011fmen, m\u00fcnferit bir davada bir anla\u015fmaya varmak ne yaz\u0131k ki m\u00fcmk\u00fcn de\u011filse, a\u015fa\u011f\u0131daki tahkim kurumlar\u0131 hala sizin i\u00e7in kullan\u0131labilir:<br>\n- Avusturya Bankac\u0131l\u0131k Sekt\u00f6r\u00fc Ortak Uzla\u015ft\u0131rma Kurulu (<a href=\"http:\/\/www.bankenschlichtung.at\" target=\"_blank\" rel=\"noopener\">www.bankenschlichtung.at<\/a>) bankac\u0131l\u0131k i\u015flemleri i\u00e7in (d\u00f6viz kredileri hari\u00e7).<br> <strong>- \u0130nternet Ombudsman\u0131 <\/strong>(<a href=\"http:\/\/www.ombudsmann.at\">www.ombudsmann.at<\/a>) internet \u00fczerinden akdedilen \u00f6demeye kar\u015f\u0131 s\u00f6zle\u015fmeler veya e-ticaret veya internet hukuku veya internetle ilgili veri koruma, telif hakk\u0131 veya ticari marka hukuku ile ilgili di\u011fer sorular durumunda. Ancak, \u0130nternet Ombudsman\u0131 kurumu yaln\u0131zca Avusturya'da ikamet eden bir t\u00fcketici iseniz kullan\u0131labilir. Bu nedenle, \u015firketler burada \u015fikayette bulunamazlar.\n<br>\n&#8211; <strong>Uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm platformu (ec.europa.eu\/odr)<\/strong>: Avrupa Komisyonu taraf\u0131ndan kurulan ec.europa.eu\/odr uzla\u015fma platformuna ba\u015fvurma imkan\u0131 da bulunmaktad\u0131r.\n<br>\n&#8211; <strong>T\u00fcketici i\u015flemleri i\u00e7in tahkim <\/strong>(<a href=\"http:\/\/www.verbraucherschlichtung.at\">www.verbraucherschlichtung.at<\/a>) d\u00f6viz kredileri veya yukar\u0131daki tahkim kurullar\u0131n\u0131n yetki alan\u0131na girmeyen di\u011fer uyu\u015fmazl\u0131klar i\u00e7in.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u015eik\u00e2yet y\u00f6netimi Vak\u0131fBank, m\u00fc\u015fterilerine ve i\u015f ortaklar\u0131na her zaman m\u00fcmk\u00fcn olan en iyi hizmeti sunmaya \u00e7al\u0131\u015fmaktad\u0131r, \u00e7\u00fcnk\u00fc memnuniyetinize de\u011fer veriyoruz. Ancak hizmetimizle sizi ikna edemezsek, l\u00fctfen neleri geli\u015ftirebilece\u011fimizi bize bildirin. \u015eikayetlerinizi \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla iletme se\u00e7ene\u011finiz vard\u0131r. \u015eikayetin herhangi bir makbuzu [...]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbankhu.esme-it.at\/tr\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Complaint management VakifBank always strives to provide the best possible service to its customers and business partners.Because we value your satisfaction. But if we do not convince you with our service, please let us know what we can improve. You have the option of submitting your complaints through various channels. Any receipt of the complaint&hellip;","_links":{"self":[{"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":92,"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":4244,"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions\/4244"}],"wp:attachment":[{"href":"https:\/\/vakifbankhu.esme-it.at\/tr\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}