{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbankhu.esme-it.at\/?page_id=665"},"modified":"2024-10-14T10:13:40","modified_gmt":"2024-10-14T08:13:40","slug":"beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/vakifbankhu.esme-it.at\/hu\/beschwerdemanagement\/","title":{"rendered":"Beschwerdemanagement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a53f440 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a53f440\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f263a85\" data-id=\"f263a85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-decb689 elementor-widget elementor-widget-heading\" data-id=\"decb689\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Panaszkezel\u00e9s \n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdeac63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bdeac63\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-151579a\" data-id=\"151579a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e774ad5 elementor-widget elementor-widget-text-editor\" data-id=\"e774ad5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A VakifBank mindig arra t\u00f6rekszik, hogy a lehet\u0151 legjobb szolg\u00e1ltat\u00e1st ny\u00fajtsa \u00fcgyfeleinek \u00e9s \u00fczleti partnereinek.<br \/>Mert \u00e9rt\u00e9kelj\u00fck az \u00d6n el\u00e9gedetts\u00e9g\u00e9t. De ha nem gy\u0151zz\u00fck meg \u00d6nt a szolg\u00e1ltat\u00e1sunkkal, k\u00e9rj\u00fck, tudassa vel\u00fcnk, mit tudunk jav\u00edtani. <br \/>Lehet\u0151s\u00e9ge van arra, hogy panaszait k\u00fcl\u00f6nb\u00f6z\u0151 csatorn\u00e1kon kereszt\u00fcl ny\u00fajtsa be. A panasz be\u00e9rkez\u00e9s\u00e9t visszaigazoljuk, \u00e9s a lehet\u0151 leghamarabb foglalkozunk vele. <br \/>K\u00e9rj\u00fck, haszn\u00e1lja a panaszt\u00e9teli \u0171rlapot (l\u00e1sd al\u00e1bb), vagy k\u00fcldj\u00f6n nek\u00fcnk e-mailt: <a href=\"https:\/\/www.vakifbank.at\/en\/anliegen@vakifbank.eu\/\">anliegen@vakifbank.eu<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16101c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16101c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ef63d05\" data-id=\"ef63d05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f51af8c elementor-widget elementor-widget-heading\" data-id=\"f51af8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kapcsolatfelv\u00e9teli \u0171rlap<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed5767 elementor-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"1ed5767\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"665\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1ed5767\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKeresztn\u00e9v\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Minta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ff449f2 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ff449f2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVezet\u00e9kn\u00e9v \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ff449f2]\" id=\"form-field-field_ff449f2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Geza\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"max@mustermann.hu\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_b376369 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b376369\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefonsz\u00e1m\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_b376369]\" id=\"form-field-field_b376369\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+36 123 456 789\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Csak a sz\u00e1mok \u00e9s telefonkarakterek (#, -, * stb.) fogadhat\u00f3k el.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6ff1458 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6ff1458\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t V\u00e1lassza ki a t\u00e9m\u00e1t \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6ff1458]\" id=\"form-field-field_6ff1458\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"FINANCING\">FINANSZ\u00cdROZ\u00c1S<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ACCOUNTS\/CARDS\">SZ\u00c1ML\u00c1K\/K\u00c1RTY\u00c1K<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SAVINGS\">MEGTAKAR\u00cdT\u00c1SOK<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ONLINE BANKING\">ONLINE BANKOL\u00c1S<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MISCELLANEOUS\">EGY\u00c9B<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_980df52 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_980df52\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDokumentumok t\u00e1rol\u00e1sa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_980df52][]\" id=\"form-field-field_980df52\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"16\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-6ed25c0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-6ed25c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAz \u00d6n \u00fczenete\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[6ed25c0]\" id=\"form-field-6ed25c0\" rows=\"4\" placeholder=\"Az \u00d6n \u00fczenete\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_c83422e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83422e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdatv\u00e9delmi szab\u00e1lyzat\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_c83422e]\" id=\"form-field-field_c83422e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_c83422e\"><a href=\"\/datenschutzerklarung\/\" target=\"_blank\">Adatv\u00e9delmi szab\u00e1lyzat<\/a>  elolvasva \u00e9s elfogadva<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">K\u00fcldje el a<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"hu\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4068b2d elementor-widget elementor-widget-text-editor\" data-id=\"4068b2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHa a bejelent\u00e9s beny\u00fajt\u00e1sa ellen\u00e9re sajnos nem siker\u00fcl meg\u00e1llapod\u00e1sra jutni egy egyedi \u00fcgyben, a k\u00f6vetkez\u0151 v\u00e1lasztottb\u00edr\u00f3s\u00e1gi int\u00e9zm\u00e9nyek \u00e1llnak az \u00d6n rendelkez\u00e9s\u00e9re:<br>\n- Az osztr\u00e1k bankszektor k\u00f6z\u00f6s b\u00e9k\u00e9ltet\u0151 test\u00fclete (<a href=\"http:\/\/www.bankenschlichtung.at\" target=\"_blank\" rel=\"noopener\">www.bankenschlichtung.at<\/a>) a banki tranzakci\u00f3kra (kiv\u00e9ve a devizahiteleket).<br> <strong>- Internet ombudsman <\/strong>(<a href=\"http:\/\/www.ombudsmann.at\">www.ombudsmann.at<\/a>) az interneten kereszt\u00fcl k\u00f6t\u00f6tt, fizet\u00e9s ellen\u00e9ben k\u00f6t\u00f6tt szerz\u0151d\u00e9sek vagy egy\u00e9b, az e-kereskedelemmel vagy az internettel kapcsolatos jogi, adatv\u00e9delmi, szerz\u0151i jogi vagy v\u00e9djegyjogi k\u00e9rd\u00e9sek eset\u00e9n. Az internetes ombudsman int\u00e9zm\u00e9nye azonban csak akkor \u00e1ll az \u00d6n rendelkez\u00e9s\u00e9re, ha \u00d6n Ausztri\u00e1ban lak\u00f3hellyel rendelkez\u0151 fogyaszt\u00f3. Ez\u00e9rt a v\u00e1llalkoz\u00e1sok nem tehetnek itt panaszt.\n<br>\n&#8211; <strong>Vitarendez\u00e9si platform (ec.europa.eu\/odr)<\/strong>: Lehet\u0151s\u00e9g van az Eur\u00f3pai Bizotts\u00e1g \u00e1ltal l\u00e9trehozott ec.europa.eu\/odr egyeztet\u0151 platformhoz is fordulni.\n<br>\n&#8211; <strong>V\u00e1lasztottb\u00edr\u00f3s\u00e1gi elj\u00e1r\u00e1s fogyaszt\u00f3i \u00fcgyletek eset\u00e9n <\/strong>(<a href=\"http:\/\/www.verbraucherschlichtung.at\">www.verbraucherschlichtung.at<\/a>) a devizahitelek vagy egy\u00e9b, a fenti v\u00e1lasztottb\u00edr\u00f3s\u00e1gi test\u00fcletek hat\u00e1sk\u00f6r\u00e9be nem tartoz\u00f3 vit\u00e1k eset\u00e9ben.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Panaszkezel\u00e9s A VakifBank mindig arra t\u00f6rekszik, hogy a lehet\u0151 legjobb szolg\u00e1ltat\u00e1st ny\u00fajtsa \u00fcgyfeleinek \u00e9s \u00fczleti partnereinek.Mert nek\u00fcnk fontos az \u00d6n el\u00e9gedetts\u00e9ge. De ha nem gy\u0151zt\u00fck meg \u00d6nt szolg\u00e1ltat\u00e1sunkkal, k\u00e9rj\u00fck, tudassa vel\u00fcnk, hogy mit tudunk jav\u00edtani. Lehet\u0151s\u00e9ge van arra, hogy panaszait k\u00fcl\u00f6nb\u00f6z\u0151 csatorn\u00e1kon kereszt\u00fcl ny\u00fajtsa be. B\u00e1rmely panasz be\u00e9rkez\u00e9se [...]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbankhu.esme-it.at\/hu\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Complaint management VakifBank always strives to provide the best possible service to its customers and business partners.Because we value your satisfaction. But if we do not convince you with our service, please let us know what we can improve. You have the option of submitting your complaints through various channels. Any receipt of the complaint&hellip;","_links":{"self":[{"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":92,"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":4244,"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/pages\/665\/revisions\/4244"}],"wp:attachment":[{"href":"https:\/\/vakifbankhu.esme-it.at\/hu\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}