{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbankhu.esme-it.at\/?page_id=665"},"modified":"2024-10-14T10:13:40","modified_gmt":"2024-10-14T08:13:40","slug":"beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/vakifbankhu.esme-it.at\/en\/beschwerdemanagement\/","title":{"rendered":"Beschwerdemanagement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a53f440 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a53f440\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f263a85\" data-id=\"f263a85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-decb689 elementor-widget elementor-widget-heading\" data-id=\"decb689\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint management \n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdeac63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bdeac63\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-151579a\" data-id=\"151579a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e774ad5 elementor-widget elementor-widget-text-editor\" data-id=\"e774ad5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>VakifBank always strives to provide the best possible service to its customers and business partners.<br \/>Because we value your satisfaction. But if we do not convince you with our service, please let us know what we can improve. <br \/>You have the option of submitting your complaints through various channels. Any receipt of the complaint will be acknowledged and will be dealt with as soon as possible. <br \/>Please use the complaint form (see below) or send us an e-mail: <a href=\"https:\/\/www.vakifbank.at\/en\/anliegen@vakifbank.eu\/\">anliegen@vakifbank.eu<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16101c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16101c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ef63d05\" data-id=\"ef63d05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f51af8c elementor-widget elementor-widget-heading\" data-id=\"f51af8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed5767 elementor-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"1ed5767\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"665\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1ed5767\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Max\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ff449f2 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ff449f2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ff449f2]\" id=\"form-field-field_ff449f2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Mustermann\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"max@mustermann.hu\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_b376369 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b376369\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_b376369]\" id=\"form-field-field_b376369\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+36 123 456 789\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6ff1458 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6ff1458\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t Select The Theme \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6ff1458]\" id=\"form-field-field_6ff1458\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"FINANCING\">FINANCING<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ACCOUNTS\/CARDS\">ACCOUNTS\/CARDS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SAVINGS\">SAVINGS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ONLINE BANKING\">ONLINE BANKING<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MISCELLANEOUS\">MISCELLANEOUS<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_980df52 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_980df52\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocument storage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_980df52][]\" id=\"form-field-field_980df52\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"16\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-6ed25c0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-6ed25c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[6ed25c0]\" id=\"form-field-6ed25c0\" rows=\"4\" placeholder=\"Your message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_c83422e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83422e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrivacy policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_c83422e]\" id=\"form-field-field_c83422e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_c83422e\"><a href=\"\/datenschutzerklarung\/\" target=\"_blank\">Privacy policy<\/a>  read & accepted<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4068b2d elementor-widget elementor-widget-text-editor\" data-id=\"4068b2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf, despite submitting your notification, it is unfortunately not possible to reach an agreement in an individual case, the following arbitration institutions are still available to you:<br>\n&#8211; Joint Conciliation Board of the Austrian Banking Industry (<a href=\"http:\/\/www.bankenschlichtung.at\" target=\"_blank\" rel=\"noopener\">www.bankenschlichtung.at<\/a>) for banking transactions (excluding foreign currency loans).<br> <strong>&#8211; Internet Ombudsman <\/strong>(<a href=\"http:\/\/www.ombudsmann.at\">www.ombudsmann.at<\/a>) in case of contracts against payment or other questions of e-commerce or internet law or data protection, copyright or trademark law related to the internet, which are concluded via the internet. However, the institution of the Internet Ombudsman is only available to you if you are a consumer resident in Austria. Therefore, companies cannot lodge complaints here.\n<br>\n&#8211; <strong>Dispute resolution platform (ec.europa.eu\/odr)<\/strong>: There is also the possibility to turn to the conciliation platform ec.europa.eu\/odr established by the European Commission.\n<br>\n&#8211; <strong>Arbitration for consumer transactions <\/strong>(<a href=\"http:\/\/www.verbraucherschlichtung.at\">www.verbraucherschlichtung.at<\/a>) for foreign currency loans or other disputes that do not fall under the jurisdiction of the above arbitration boards.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint management VakifBank always strives to provide the best possible service to its customers and business partners.Because we value your satisfaction. But if we do not convince you with our service, please let us know what we can improve. You have the option of submitting your complaints through various channels. Any receipt of the complaint [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbankhu.esme-it.at\/en\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Complaint management VakifBank always strives to provide the best possible service to its customers and business partners.Because we value your satisfaction. But if we do not convince you with our service, please let us know what we can improve. You have the option of submitting your complaints through various channels. Any receipt of the complaint&hellip;","_links":{"self":[{"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":92,"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":4244,"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665\/revisions\/4244"}],"wp:attachment":[{"href":"https:\/\/vakifbankhu.esme-it.at\/en\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}